Cancellation Policy

Your appointment time at Heart and Soul Wax is reserved especially for you and we do our best to be mindful of both your time and ours.  We understand that sometimes schedule adjustments are necessary, therefore we have implemented the following cancellation policy. Any appointment cancelled with less than 24 hours notice OR “No Shows” will be charged 50% of the services booked. As a courtesy, we send text reminders a day prior to your scheduled appointment.  Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time with clients on our wait list.  

Late Policy

If you are running late to your appointment, please know after 5 minutes from your scheduled appointment time, we may not be able to complete all the services.  Please be courteous and inform us if you are running late.​

Refund Policy

We do not offer a refund for waxing services. If you are unsatisfied with your waxing service, please notify us within 48 hours of your service.

Product refunds are only accepted if the product has been unopened.